CRM 2013: Rich text editor in emails is still missing an important feature!

Edit 2013-10-16 – thanks to dyncrm 🙂

So this must be one of the requirements in my top-list of priorities for Microsoft CRM and it seems that MS is still not considering it to be important…

With the release of CRM 2013 this year I was hoping that this functionality would be finally there, but no: it is still impossible to add images into emails templates or direct emails in MS CRM by using the out-of-the box rich text editor!


So MS, what is the deal with this simple feature?

CRM 2013: What I’m waiting for

Okay, CRM 2013 is showing itself around the corner and a couple of new functionalities are being unveiled to the partners which are pretty cool!

I, for myself, am looking forward to:

  • More fluent UI
  • Real-time workflow (same as plugins but can be created by business users!)
  • Embedded business rules: no more JS for simple things such as error messages and validations
  • Auto-save: FINALLY!
  • Access teams: now, how come this feature wasn’t enabled before?

More cool news here: CRM 2013 Preview Guide

Can’t wait Sourire

CRM 2011: Error 404 while using internal claims authentication

This error has driven me crazy for a while: while using Microsoft CRM 2011 in IFD-mode, the external authentication would work correctly but not the internal access!

DNS were working correctly, the TMG server was configured correctly, the SSL certificate was correctly bound to the internal & external (we are using a wildcard SSL certificate) and ADFS was set up per the Microsoft installation document.

Now, to resolve the internal access issue, I had to remove the “:443” from the Deployment Manager Web addresses:


And now everything is working properly Sourire

CRM 2011: ADFS error 317

While deploying a new CRM 2011 environment at a client site, I got errors with my ADFS setup:

  • We used a wildcard certificate for all servers (on the same domain), purchased from RapidSSL
  • ADFS is on a separate server
  • CRM 2011 is on its own server
  • DNS internal entries were made and could resolve correctly to both servers

The problem occurred right after enabling claims in CRM 2011 Deployment Manager: the internal CRM address specified in the deployment manager could not be resolved and a couple of 317 & 364 errors were logged on the ADFS server.

I tried creating SPNs for both servers, remove and import the certificates again on both server, recreate the relying party for CRM, etc. but with no correct results.

Since the SSL certificates were created with lowercase characters for the domain, I changed the CRM web addresses to lowercase as well, which made the ADFS authentication form appear!

But I could still not get passed the 317 error after logging in with valid credentials…

Then I found this post were a PowerShell command was shown:

Add-PSSnapin Microsoft.Adfs.PowerShell

Set-ADFSRelyingPartyTrust -TargetName RPNameInADFS -EncryptionCertificateRevocationCheck None

Reset IIS on the ADFS server and voilà, it worked for me!